Check-in Check-out time

Check-in time is between 15:00 and 20:00.
The check-out time limit is 11:00.
We ask all guests to be back by 12:30 am if they go out in the evening.

MEAL

No breakfast nor dinner is avaiable.
Please refrain from bringing store-bought bento boxes, cupped food or fast food.
This is due to our belief which what touches our skin and what we have are important for maintaining a healthy body and mind.
There are many great places to eat in Kamakura, and we are more than happy to make recommendations according to your cravings.

TAKING PHOTOS

Please consider other guests’ privacy and comfort when you take photos,
and keep the ones taken at the hotel for private use only.
When in the cafe lounge, please only take close-up pictures of your drink or other items on your table.

REGULATIONS

As the premises are small,
we invite our guests to refrain from using strong perfume.
We would also like to remind you
that our hotel is an entirely non-smoking establishment,
including e-cigarettes.

PAYMENT

Payment is proceeded at check-in, and we only accept cash.
Thank you for your understanding.

CANCELLATION POLICY

In case of cancellation of your reservation,
the following percentage of your initial reservation will be held:

・15 to 11 days before check-in: 30%
・10 to 6 days before check-in: 50%
・5 to 2 days before check-in: 80%
・The day before, on the day,
and in case of not showing up without further notice: 100%

STAYING WITH CHILDREN

Children who are 6 years old and older are welcome to stay at aiaoi.
The price is the same as adult.

If you would like to stay with your child/children,
please consider the following;

  • ーEven inside the rooms, we ask you to refrain from making too much noise or talking loudly, as it echoes very quickly in other places.
  • ーPlease make sure that your child/children don’t run or play around on the premises.
  • ーPlease acknowledge that we don’t have bathtubs nor pails in the shower rooms.

FOR UNDERAGE-GUESTS ONLY GROUPS

We consider the manner and atmosphere at the hotel very importantly.
As a general rule, we do not allow minors (under 20 years old) to stay by themselves.
They may stay when they are staying alone (1 person) or with a guardian.

ABOUT VISITING THE HOTEL
PRIOR TO YOUR RESERVED STAY

In order for our guests to feel comfortable,
we don’t offer hotel tours prior to your reserved stay.
However, you are more than welcome to show up at the cafe lounge during business hours to take a look at the common area and get a feeling of the hotel’s atmosphere.

Should you have any concern, please contact us via email or give us a call.

RESERVATIONS